Sin Filtro classes ES
04·03 · with Andrés · guest: Edixon

When the agent promises what it can't deliver

To record TC 04·03
Series 04 · Class 03 · Cold open

“Our agent promised 'let me confirm that for you' twice and nobody was told. The customer waited.”

The video and audio will be published here when the class comes out.
Sidekick+ 16:9

This class is taught in Spanish; the notes below are in English.

  1. To record
  2. Script
  3. Recording
  4. Editing
  5. On air

What you’ll see

  • How to detect an empty promise.
  • Why deleting the line isn’t enough: you have to create the handoff to a person.
  • The test that passed even without the fix.
The assignment

Review the automated messages your team sends: which one promises something nobody does?